Here at The volcano effect, we understand that sometimes things come up and you may need to cancel your order. This policy outlines the guidelines for cancellations and refunds for purchases made on our website.

 

1. Order CancellationsYou can cancel your order free of charge if it has not yet been shipped.To cancel an order, please contact us as soon as possible at contact@thevolcanoeffect We will do our best to accommodate your request, but please note that once your order has been shipped, we may not be able to cancel it.

 

2. Refunds Unopened & Unworn Items: If you are not satisfied with your purchase, you may return unopened and unworn items in their original packaging within 7 days of delivery for a full refund.Opened or Worn Items: Unfortunately, we cannot accept returns for opened or worn items unless they are defective.Promotional Items: Refunds for promotional items may be subject to specific terms and conditions of the promotion.

 

3. Return ProcessTo initiate a return, please contact us at contact@thevolcanoeffect with your order number and reason for return. We will provide you with a return shipping label and instructions.Please note that you are responsible for the cost of return shipping unless the item is defective.Once we receive your returned item, we will inspect it and process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.

 

4. ExceptionsWe reserve the right to deny a refund for any reason, including but not limited to:Items that are returned after the 7 day return window.Items that are not in their original packaging.Items that are damaged due to misuse or neglect.Items that are clearly marked as "final sale" or "non-refundable."

 

5. Lost or Damaged ItemsIf you receive an item that is damaged or lost in transit, please contact us immediately at contact@thevolcanoeffect and we will be happy to assist you.We encourage you to review this policy carefully before placing an order. If you have any questions, please don't hesitate to contact us.